[Customer Story] Eli Lilly

August 1, 2013

Eli Lilly is one of the largest pharmaceutical company in the world. Across the globe, Lilly has developed productive alliances and partnerships that advance their capacity to develop innovative medicines at lower costs. Eli Lilly’s global employees number approximately 40,000 and their medicines are marketed in 143 countries. Lilly has major research and development facilities in eight countries and conducts clinical trials in more than 50 countries. As a mature SAP pharmaceuticals installation, challenges with aggressive global growth led to a search for better ways to manage material planning information.

Key IT and Business Challenges

  • Master data accuracy relied too much on documentation and human knowledge
  • Labor intensive change control process dependent on Standard Operating Procedures, emails, faxes, conference calls, excessive papers and multiple entry of critical data
  • Quality was dependent on verifications and audits after the data was active in SAP

Highlighted Benefits

  • Paperless change control process dramatically improved efficiency and quality, which reduced staffing
  • Local data stewards took a greater role in managing global change requests
  • Global data stewards began to own the process
  • BackOffice solution eliminated manual change control log
  • Decreased global data staffing from six to one full-time equivalent
  • 60%+ cycle time improvement for master data completion
  • Went from four to six data-related procedure deviations annually to no deviations post-implementation
  • All done in a five month implementation

Why BackOffice Associates?

  • Only solution that could manage incoming data governance before hitting production system
  • We provided an automated and streamlined workflow for material master data processes
  • Application codes could be tailored to meet specific business requirements
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