Puget Sound Energy: Improves View of Customer Data

September 30, 2013

When Puget Sound Energy (PSE) realized its legacy customer information system (CIS) software wasn’t sufficiently meeting customer expectations or billing requirements, it decided to pursue an upgrade.

By conducting a two-week data audit and project assessment for Puget Sound Energy, we were able to quickly and effectively identify the project gaps and weaknesses. We then rapidly put together and executed a plan that would put the project back on track, raise project confidence, and avoid the overhead of a project delay.

Key IT and Business Challenges

Modernize system for customer data to better satisfy customer expectations and meet regulatory requirements by identifying project gaps and weaknesses.

Highlighted Benefits

BackOffice rapidly put together and executed a plan that would put Puget Sound Energy's project back on track, raise project confidence, and avoid the overhead of project delay.

With effective management and direction provided by BackOffice, along with additional BackOffice resources, a collaborative framework was established that facilitated the integration of disparate SAP and BackOffice resources. The project quickly turned around, and data was no longer considered a risk within a single testing cycle.

Why BackOffice Associates?

BackOffice has led many global businesses through successful data migration and information governance projects of various sizes and industries requiring the highest level of data quality.

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